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Call centre plus Management office for sale,
freehold, in the centre of Torremolinos.
The office is
a large 40 seat call centre which is fully equipped for any
type of business.(inbound or outbound) + Management office.
Total area 260m2.
The business is
fully equipped with telephones, computers, office equipment,
plants, pictures, sofas, desks and chairs.
Call stations
= 40 in total. All with 2-4 lines + internet.
The equipment
is fully computerised and comprises:
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A digital
telephony switch (Siemens) linked to Everyware Audiotext
equipment (maximum 120 lines)
Calls are answered by the computers and routed according
to customers requirements or information stored after interrogating
the caller. (no operator intervention). The equipment then
sends a message to a computer on the operator station giving
the operator information about the caller before the call
is answered. All calls are logged and on-line stats produced
in real time onto the internet.
The software is able to interconnect to Unicaja bank and
take real time credit card transactions.
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Digital recording
equipment records every single conversation.
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Web cameras
enable owners to view inside the premises from anywhere
with internet access.
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A special
902 number allows the owners to listen into each ongoing
conversation switching from line to line.
The setup is configured for a single 30 channel digital
line (30 lines) but this can be increased (max 120).
The call centre
is one large space and a separate toilet and kitchen facilities,
staff resting area in one corner and 5 separate small closed
in operator booths for private conversations and webcam uses.
The management office is one large room.
The premises have
a current opening license and 24 hour access.
The call centre was used to handle inbound tarot calls 24 hours
a day. The equipment can handle any type of competition on the
telephone without operators etc.
This business
has been valued by the bank at 675,000 Euros.
Licence:
Call centre/management office
Type: Freehold
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